Statement concerning the fuel efficiency performance of our coaster small bus

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Toyota Motor Corporation (Toyota) has learned that the actual fuel economy performance of the #toyotacoaster small #bus featuring the N04C engine (with a urea selective catalytic reduction system) developed and manufactured by Hino Motors, Ltd. (Hino) and subject to Japan's 2016 exhaust emission regulations (Post-post New Long-term Emissions Regulations), is lower than as stated in its official specification values. We would like to apologize for any inconvenience and concern this might cause customers who are currently using #toyotacoaster buses equipped with the engine in question.

1.    Findings

As part of Hino's investigation into applications for certification of the emissions and fuel economy of engines subject to the 2016 exhaust emission regulations (Post-post New Long-term Emissions Regulations), technical verification revealed that the actual fuel efficiency performance of the N04C compact engine (with a urea selective catalytic reduction system) mounted on the #toyotacoaster did not meet the values specified.

Hino is currently investigating the cause of the discrepancy in the figures and whether any intentional wrongdoing has occurred. The engine performance issue that has been determined has no impact on driving functionality and does not pose any safety concerns.

Subject vehicle models

2.    Customer service

For affected customers, Hino will confirm the correct specifications and, in consultation with Hino, #toyota will take appropriate action. New shipments of the #toyotacoaster with the engine in question have concluded toward the previously scheduled launch of a new version of the #toyotacoaster.

Once again, we apologize for any inconvenience or concern this might cause affected customers. We will promptly review the situation and take appropriate measures.